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CPHR NS: Having Difficult Conversations Successfully (Webinar)
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Understanding the primary contributors to conflict is the key to then optimizing approaches to such difficult situations. Learn how to deliver difficult messages more effectively. (CPHR CPD: 1.5 hours)

 Export to Your Calendar 2018-02-27
When: February 27, 2018
1:30 - 3:00 pm (log-in 1:15pm-1:30pm)
Where: Online Webinar
Canada


Online registration is available until: 2018-02-22
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CPHR Nova Scotia is pleased to partner with CPHR BC & YK on this learning opportunity.

CPHR CPD hours: 1.5

Paul Godin, of Katalyst Resolutions, identifies why workplace conversations and situations are challenging.  Understanding the primary contributors to conflict is the key to then optimizing approaches to such difficult situations.  The Katalyst Conflict Response Model will guide and inform your responses to difficult people and challenging issues.  Real world workplace examples and chances to apply the principles will be incorporated.  Learn how to deliver difficult messages more effectively.  Based in Victoria, Paul Godin is one of the world's leading dispute resolution trainers and mediators.

In this session, participants will learn:

  • To understand and recognize the primary contributors to conflict that recur again and again.
  • To use a model for analyzing and responding effectively to difficult people and situations.
  • To prepare quickly and efficiently for difficult conversations.
  • To deliver hard messages.

Who Should Attend
Any HR professional.

 

Facilitator
Paul D Godin is the owner and principal of Katalyst Resolutions, with expertise in mediation, negotiation, ombuds and workplace investigations, conflict management systems design, workplace restoration and workplace/conflict coaching.  Paul is one of the most experienced professional negotiation and dispute resolution trainers in the world.  Based in Victoria, but operating across Canada and internationally, Paul is a lawyer, mediator, trainer, conflict coach, and investigator.  Until starting Katalyst Resolutions in August 2017, Paul was Director of US Operations and a lead course designer/instructor for the Stitt Feld Handy Group.  

Paul has designed and led more than 400 courses on negotiation, dispute resolution, and conflict management system design worldwide for organizations including HRPAO, BDO, Qantas, CBC, Scotiabank, TD Bank, Hill & Knowlton, General Dynamics, the Trade Union Congress of the Bahamas, Mattel, INCO, YUM Brands, the judiciary of Trinidad and Tobago, Alliance Atlantis, Ontario Power Generation, the Chartered Institute of Arbitrators, AECON, AEACL, the UN, the governments of Canada, Australia, Bermuda, Ethiopia, St. Lucia, Trinidad & Tobago, and others.  Paul has lectured in Negotiation and Alternative Dispute Resolution (ADR) at the U of Toronto, U of Oregon, U of Windsor Law Schools.  He has also taught contracting principles to project and contract managers for major corporations.

Paul is designated a Chartered Mediator by the ADR Institute of Canada.  Paul has worked on workplace coaching models and has taught workplace coaching on numerous occasions.  From 2009 to 2017, Paul acted as a banking ombuds investigator with ADR Chambers Banking Ombuds Office.

Paul has written peer-reviewed papers and articles on the Charter of Rights and Freedoms, mediation, sports mediation, and negotiation, including the book chapters, "Principles of Negotiation" and "A Practical Guide to Conflict Management System Design" in the LexisNexis ADR Practice Manual, as well as "Sports Mediation: Mediating High Performance Sports Disputes" in Harvard's Negotiation Journal.


Agenda
1:15 pm - 1:30 pm: Login time
1:30 pm - 3:00 pm: Presentation

All login information will be sent to registrants via email the day prior to the session.

 

Pricing  

Early Bird Rate (until February 16th)
CPHR NS Members $65 plus 15% HST ($74.75)
Non-Member $95 plus 15% HST ($109.25)
CPHR NS Student Members $35 plus 15% HST ($40.25)

 

Price after February 16th
CPHR NS Members $85 plus 15% HST ($97.75)
Non-Member $115 plus 15% HST ($132.25)
CPHR NS Student Members $55 plus 15% HST ($63.25) 

 

How to Register

Every person attending this webinar must be registered (and paid for) individually.

Registration for this webinar by clicking on the register for this event link above. All registrations must be online using the above link.

IMPORTANT: Registering someone other than yourself? If you are a member and are registering someone else to attend the event, DO NOT log into the site to register. If the other person is a member, they must log in using their own member ID and password and register that way. If the other person is not a member, do not log in, just register them from the public area of the website. Registrations must be done online.

The registration deadline is 12 noon on Thursday, February 22, 2018.  Please note that registrations are not possible after online registration has closed.  

Important note: Both registration and payment are required for every person attending this webinar.

All log in information will be sent to registrants via email the day prior to the webinar session.  If you do not receive the information the day before the session, please contact our office at (902) 446-3660 option 1.

 

Payment Terms

Payment is due within 30 days of registration or by the registration deadline of February 22, 2018 (whichever is earlier). Payments may be made conveniently online by Visa/Mastercard at the time of registration or by cheque received by the registration deadline. Cheques must be received within 30 days of registration or by February 22 (whichever is earlier) by CPHR Nova Scotia at 84 Chain Lake Drive, Suite 103, Halifax, NS B3S 1A2. Registrations February 12th or later must be paid by Visa/MC at time of registration.

If paying online by Visa or Mastercard, you must have the billing address exactly as it appears on the credit card statement or the transaction will be declined. This is a security feature for your protection.

 

Cancellation Policy

A full refund, less a $40+HST processing fee, will be issued for cancellations received in writing by February 13th at 12:00 noon. Those who make reservations and do not attend will still be required to pay for the full session fee. Cancellations received by CPHR Nova Scotia in writing by 12 noon on February 13, 2018 will only be charged the processing fee. Substitutions are permitted if received by February 23 at 12:00 noon (for substitutions, the registrant must advise our office of their replacement in writing by 12 noon on February 23rd including the full name, email and phone number of the substitution). Member/non-member rates will be applied to the substitutions. This cancellation policy applies regardless of date of registration. Registrations after the cancellation deadline are non-refundable.

By registering, you agree to the Cancellation Policy.

Chartered Professionals in Human Resources of Nova Scotia
84 Chain Lake Drive, Suite 103 / Halifax, NS / B3S 1A2
Telephone: (902) 446-3660 / Fax: (902) 446-3677